Customer Support

Shipping & Handling

As part of World Centric®’s continuing efforts to provide superior products and services, we are happy to announce free ground shipping on orders with a product total over $75 in the continental United States. If your order meets or exceeds $75 (before tax), you qualify for our new free ground shipping option. Choose the free ground shipping option at checkout.

*This offer is only valid for orders shipped to addresses in the 48 contiguous United States; not valid in Alaska, Hawai’i, Puerto Rico or for international orders. Please note, Ground cannot be sent to PO Boxes and APO/FPO/DPO/Military addresses.

Orders may ship from multiple locations. Your order will ship in 1-2 business days (Monday - Friday excluding holidays) from the time you place your order. Please contact customer service at (707)241-9190, option 0 for information about placing or processing your order. In order to conserve resources, we reuse shipping boxes and packaging materials, so please do not be surprised to receive your order in a used box.

Holiday Schedule 2018/2019

*Orders placed before 3:00 pm ET the business day prior to a holiday will ship out on the next open business day.

*Orders placed after 3:00 pm ET the business day prior to a holiday will ship out the day after the next open business day.

  • New Year’s Day, Monday, January 1st, 2018
  • Martin Luther King Jr. Day, Monday, January 15th, 2018
  • President’s Day, Monday, February 19th, 2018
  • Memorial Day, Monday, May 28th, 2018
  • Independence Day, Wednesday, July 4th, 2018
  • Labor Day, Monday, September 3rd, 2018
  • Thanksgiving, Thursday, November 22nd, 2018
  • Day after Thanksgiving, Friday, November 23rd, 2018
  • Christmas Eve, Monday, December 24th, 2018
  • Christmas Day, Tuesday, December 25th, 2018
  • New Year’s Eve, Monday, December 31st, 2018
  • New Year’s Day, Tuesday, January 1st, 2019

UPS observes the following holidays. The United States Postal Service (USPS) observes all federal holidays which you can locate here: USPS Holiday Schedule. For further information on how our holiday schedule may impact your shipment, feel free to call us at (707)241-9190 (option 0).

Tracking Orders
You should receive an email confirmation from the day your order ships. This should contain your tracking number which you should keep for your records. Please keep in mind that your order ships in 1-2 business days after your order is placed.

Pickup Orders
World Centric® offers a pick-up option for larger (bulk) orders. Please contact customer service at (707)241-9190, option 0 for information regarding pickup.

Rush Orders
Same-day shipping is available for a $20 fee for each SKU ordered. Strict rush order deadlines apply. Please contact customer service for more information at (707)241-9190 (option 0).

International Shipments
All International orders must be prepaid by credit card or wire transfer. Available shipping methods for international destinations are online in our webstore/shopping cart. World Centric® is not responsible for additional charges associated with customs duties, import taxes, import fees, transit times, or customs clearance.

Approximate Processing and Transit Times
Processing time is 1-2 business days after the order is placed. Once your order is processed (after 1-2 business days), the approximate transit time for UPS Ground from our location is shown below (actual transit time may vary):

If your shipping destination is located in a 4-5 day area and you’d like the package to arrive sooner, you may choose UPS 2nd or 3rd Day air to expedite the shipping process. It will still leave the warehouse within 1-2 days; however it will take a total of 2-3 days to arrive once shipped, rather than 4-5 days.